Return and Refund Policy

When making a purchase of goods with Pangolin Laser Systems, Inc., via our webshop at Pangolin.com, our return and refund return policy is as follows:

Cancellation Period / Timeframe

The consumer is entitled to request a return and refund of their purchase within 14 days of the goods being accepted. If a return or refund request is sent in outside of this 14-day period, it is the sole decision of Pangolin Laser Systems, Inc., as to whether or not the return or refund will be granted.

Pangolin Laser Systems, Inc.  will make a good faith attempt to return the goods, if they believe they can resell, reuse, or recoup their investment, which went into the production and manufacturing of the purchased products.

If the request is approved, a 25% restocking fee based on the listed website price may apply, at the discretion of Pangolin Laser Systems, Inc. .

NOTE that we do not offer refunds on software rental license options. Please take into consideration, that all sales of rental software, are final.

How to request a return or refund

Refund and return requests should be emailed to sales@pangolin.com. If the return and refund request is accepted, there is a 25% restocking fee (based on the purchase price of the goods, at the established MAP price shown on our website).

Method of Refund

Refunds to the buyer will be made using their original method of payment or using a check payment from Pangolin Laser Systems. Inc..

Product Condition for Refunds and Returns

When returning goods back to Pangolin Laser Systems, Inc., the buyer is obliged to return the goods undamaged and complete, in a condition appropriate to the time of use. If the consumer returns the goods to the seller without original security features, e.g. with the security code removed or damaged, this kind of damage to the goods is considered by the contracting parties a serious damage to the goods, and the buyer won’t be entitled to having the price of the goods refunded. Refund and return shipments must be made using the original packaging provided.

Damaged / Defective / Incorrect Goods

If a client receives goods which are damaged, defective or incorrect on arrival, they have five business days to notify Pangolin Projector Referral of the damaged, defective, or incorrect goods. They can do this by emailing sales@pangolin.com.

Proof documenting he damage, defectiveness, or incorrect goods sent needs to be emailed to sales@pangolin.com, in the form of photos, video, or related media (i.e. we need to see what damage took place, what is defective about the product, or that the incorrect items were sent, to help address the claim). Once we confirm via email that there is damage, that the product is defective, or that we sent the incorrect items, we will coordinate the return of the goods back to our headquarters, and facilitate an appropriate exchange. 

The return shipment is the burden of the buyer, unless otherwise agreed. Once the damaged, defective or incorrect goods are received back by Pangolin Laser Systems, Inc., we will coordinate the appropriate replacement products back to the buyer. Replacements products will be the same product originally purchased, or an agreed upon replacement (confirmed by both the buyer, and Pangolin Laser Systems Inc.).

Shipping and Packaging Costs

Return shipping and packaging costs to and from Pangolin Laser Systems, Inc. are the burden of the buyer, unless otherwise specified and agreed.

Delivery and Shipping Charges

Delivery and Shipping Charges to buyer are non-refundable once the items have been received, as documented with our approved shipping providers (FedEx, UPS, DHL, TNT, USPS, Cargo Partner, and subsequent shipping providers which may be used, as approved by Pangolin Laser Systems, Inc.).

Products Returned Exceeding Cancellation Period

We do not accept returns, exchanges, or refund requests, after fourteen days of receiving the goods – Unless otherwise agreed by buyer and Pangolin Laser Systems, Inc..

Return and Refund Policy Language

This Return and Refund Policy was written in the English language. English interpretation will override any other translations or interpretations of the this policies text.